How to Fix Spotify Not Working on PS4

Spotify is an excellent music streaming platform that offers millions of songs and podcasts at your fingertips. With 356 million active users across 178 countries, Spotify has transformed the way we consume music and podcasts. However, there are times when Spotify fails to function seamlessly on the PS4.

Whether it’s issues with playback, connection problems, or the app simply not launching, these disruptions can considerably impede your gaming experience. If you are also experiencing a similar problem, you don’t need to panic anymore. This article will explain why Spotify not working on PS4 and the best ways to fix the issue. Let’s discuss this in detail.

Part 1. Why Spotify Stops Working on PS4?

Before we begin discussing the solutions to resolve the problem, it is necessary to find out why Spotify stopped functioning on PS4. The issue can arise due to multiple reasons:

  • Server Issues: One of the most common causes for Spotify stopping on your PS4 could be something entirely out of your control: server issues with PlayStation Network (PSN). When the PSN server is down, it can affect various functionalities on your console, including Spotify.
  • Internet Connection: Another potential culprit for disrupting your Spotify experience on PS4 could be your internet connection. A weak or unstable internet connection can cause Spotify to stop unexpectedly on your PS4.
  • Glitches and Bugs: Like any other software application, Spotify is susceptible to bugs and glitches. These issues can arise due to programming errors or conflicts with other software on your device, which may cause the app to freeze, crash, or behave unexpectedly.
  • Multi-Device Login: Lastly, logging into multiple devices at once can sometimes cause issues with Spotify on PS4. If you cannot log into your Spotify PS4 account, it might be because you’re already logged in on another device.

Part 2. How to Fix Spotify on PS4 Not Working?

2.1. Check PlayStation Network Service Status in Your Country

As discussed earlier, the problem may persist due to server issues. In that situation, the first and foremost approach is to confirm the server status (PlayStation Network) in your region. Follow the step-by-step instructions to confirm PlayStation Network Service Status in your country.

Step 1. Start by navigating to the home screen on your PS4. Next, scroll through the menu options and choose “Settings.”

Step 2. Now, select “Network.”

Network settings on PS4

Step 3. Finally, inside the Network settings, locate “View Status of PlayStation Network Services” and select it. This is where you’ll get the pulse of your PlayStation’s Network health.

View Status of PlayStation Network Services on PS4

2.2. Restart Your PS4

A simple and quick fix to the problem is to restart your PS4. When you restart your PS4, you clear its memory and shut down all running processes. This includes any potential glitches or bugs that might be causing Spotify to stop working on your console. Here’s a quick step-by-step guide to restarting your PS4:

  1. Press the PlayStation button on your controller.
  2. Navigate to the Power Options using the controller’s D-pad.
  3. Select “Restart PS4.”
Restart Your PS4

Allow your PS4 ample time to shut down and restart before jumping back into your Spotify session.

2.3. Check Your Internet Connection

If your connection is the issue, you might want to try common troubleshooting steps like resetting your router, moving closer to your Wi-Fi source, or even contacting your Internet Service Provider (ISP) for assistance.

Additionally, you can also try switching between Wi-Fi and mobile data. This small step can help you identify if your home Wi-Fi is the culprit. If Spotify streams smoothly on your mobile data but stutters on your Wi-Fi, it’s clear that your Wi-Fi connection is the issue.

Remember, a steady and strong internet connection is essential for seamless on Spotify. So, before you dive deeper into more complex solutions, take a moment to check your internet streaming connection.

2.4. Try Playing Spotify on Another Device

Trying Spotify on another device is a straightforward method to diagnose if the problem is with Spotify or your PS4. If Spotify works fine on another device, you’ll know the issue lies with your PS4. If it doesn’t, the problem might be with your Spotify account. So, let’s get started with this uncomplicated process:

  1. Firstly, pick another device where you can access Spotify. It could be your smartphone, tablet, laptop, or another gaming console.
  2. Next, open the Spotify app on this device and log in with your account details.
  3. Finally, try playing your favorite tunes. If everything sounds groovy, the issue is likely with your PS4.

2.5. Reinstall Spotify

Sometimes, it takes a simple reinstall to get things back on track. This procedure effectively addresses any bugs or malfunctions related to Spotify. Additionally, this process ensures that you have the latest app version installed, often including essential updates and improvements. Here’s a step-by-step guide to assist you:

  1. First, go to the home screen of your PS4 console. Here, you will find all your installed applications. Locate the Spotify app among them.
  2. Highlight the Spotify app and press the Options button on your PS4 controller. This will bring up a list of options.
  3. Now, select “Delete” and confirm the deletion to uninstall Spotify.
  4. After successfully deleting the app, go back to the PlayStation Store. Use the search function to locate Spotify. Once found, select it and choose “Download” to reinstall Spotify on your console.

2.6. Use Another DNS

A DNS acts like a phone book for the internet, translating domain names into IP addresses. Sometimes, the default DNS provided by your ISP might not be optimal for your connection, causing issues with apps like Spotify. In such situations, it is recommended to try using a different DNS. Follow the steps below to update DNS on your PS4:

Step 1. Firstly, head to the “Settings” menu.

Step 2. Select “Network” and proceed to “Set Up Internet Connection.”

Set Up Internet Connection on PS4

Step 3. Choose “Use Wi-Fi” or “Use a LAN Cable”, depending on your connection. Next, select “Custom.”

Choose 'Use Wi-Fi' or 'Use a LAN Cable' on PS4

Step 4. In the DNS settings, choose “Manual.” Now, enter a new DNS. You can use Google’s Public DNS, which is for the primary DNS and for the secondary DNS.

Step 5. After you have made the changes, you can try running Spotify on your PS4.

2.7: Update Your PS4

If the issue persists, then it is recommended to update your PS4. Updates are crucial for the smooth functioning of your PlayStation 4. They bring in new features, fix existing bugs, and enhance the overall performance of the console. Let’s delve into a step-by-step guide on how to update your PS4:

Step 1. Navigate to the Settings menu on your PS4 console.

Step 2. Select “System Software Update.” Your PS4 will automatically check if there’s an update available.

Update System Software to fix Spotify not working on PS4

Step 3. If there’s an available update, your PS4 will download it. Once downloaded, the system will prompt you to install the update.

Step 4. After the installation, restart your PS4 to ensure the changes take effect.

Part 3. Best Alternative: Listen to Spotify Music on PS4 without Spotify and the Internet

Are you still struggling with the Spotify app not working on your PS4? Have you tried everything, from updates to reinstallation? Are you missing the rhythm and beats that used to accompany your gaming sessions? Well, it’s time to wipe those worries away because I’m about to introduce you to an alternative solution that might just change the game.

Meet the HitPaw Spotify Music Converter. This handy tool lets you download your favorite Spotify tracks directly to your computer. But that’s not all. It also converts these tracks into a format your PS4 can recognize and play. Some of the top features of HitPaw Spotify Music Converter are as follows:

  • Effortlessly download songs, albums, playlists, and artists from Spotify.
  • Choose the preferred format for conversion: MP3, WAV, or M4A.
  • Convert Spotify playlists to MP3 format with just a single click.
  • Experience lightning-fast conversion speed of up to 120X.

Free Trial

Here’s how you can do it:

  1. Start by launching the HitPaw Video Converter on a computer/PC. Then, select “Spotify Music Converter” from the Toolbox.
  2. Now, log in using your Spotify account credentials.
  3. Once logged in, search for the song you want to download, and then click the “Download” button from the address bar.
  4. After the downloading is finished, switch to the “Converting” tab.
  5. Now, select the songs that you want to transfer to your PS4. Choose the file type as MP3, then click “Convert All.”
  6. After the conversion, you can transfer the converted music files to a USB storage device. This is a crucial step because the PS4 doesn’t support direct file transfers from your computer.
  7. Finally, plug the USB storage device into your PS4. Navigate to the “Music” section from your PS4’s home screen, and select the USB storage device. Your favorite Spotify tunes are now ready to accompany your gaming sessions.

FAQs About PS4 Spotify Not Working

What to do if Spotify is installed on an external HDD and not working?

In such a case, turn off your PS4, unplug the external HDD, reboot your system, and install Spotify on your system. When you plug your HDD back in, Spotify should work fine.

Why does Spotify keep pausing on my PS4?

It’s a common issue faced by 35% of PS4 Spotify users. This can occur due to network issues or because Spotify is used on another device with the same account.

How can I prevent Spotify from logging me out on my PS4?

You can try the following steps to prevent Spotify from logging you out from your PS4:

1. Try not to use Spotify simultaneously on multiple devices.
2. Ensure you’re running the latest version of the Spotify app.
3. reinstalling the app could be a viable solution if all else fails.

How can I listen to Spotify on my PS4 if the app isn’t working?

If the Spotify app isn’t working on your PS4, you can use an alternative like the HitPaw Spotify Music Converter. This tool allows you to download and convert Spotify music to a format that your PS4 can play, allowing you to enjoy your favorite tunes without the Spotify app or an internet connection.


By this, we have come to the end of this article. All the solutions discussed in this article have been tested and effectively resolved the problem. However, I recommend using the HitPaw Spotify Music Converter if you want a hassle-free approach. It is just because of the features it offers. If you have any queries, feel free to comment. I would be more than happy to respond to your queries.

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